FAQ
Where is the store based?
All items are designed & made in New Zealand.
All items are shipped from New Zealand.
Do you ship internationally?
Yes, Mellow Kiti ships worldwide.
Please allow up to 10 working days processing & production time from date of order for your items to be shipped. (NZ public holidays excluded).
| Shipping Guide | Price | Tracked | Estimated Delivery |
| New Zealand |
$7NZD Free on orders above $150nzd |
✔︎ | 3-5 working days. Delivery to remote or rural areas may take longer |
|
Worldwide Tracked (not available in all countries) |
$25NZD Free on orders above $300nzd |
✔︎ | International Airmail 8 - 10 working days |
| Worldwide Economy |
$25NZD Free on orders above $300nzd |
✘ | International Airmail 8 - 10 working days |
*There may be some shipment delays with international carriers that are outside of our control. Please ensure you include your correct shipping details when placing your order.
Please contact us if you have any questions.
Where do I find my order tracking number?
Your tracking information will be emailed to you automatically once your order has been shipped. All orders are shipped within up to 10 business days from date of order.
To request tracking information contact us via email or instagram.
Custom work & sizing inquiries?
Click here to submit any requests, ideas or questions regarding commissioning custom work & sizing. Click here for the bikini style size guide.
What is the store return & exchange policy?
We accept returns on orders where there are faulty or damaged goods on our part. For more information on returns click here.
What methods of payment do you accept?
Visa, Mastercard, American Express, Paypal, Apple Pay, Shop Pay & Google Pay.
Further questions?
Email us at mellowkiti@mail.com
Instagram: @MELLOWKITI
Since April 2021.